Yes, we have tiered pricing structure to offer bulk discounts if you order multiple of 10 or 500. For more information regarding our pricing structure, please reach out to sales.eu@polymaker.com. We will get back to you soon.

Polymaker EU wholesale site supplies products exclusively to business customers (B2B). As a result, standard consumer return rights (such as “change of mind” returns) do not apply. All sales are considered final unless a product has a quality issue or manufacturing defect.

If you believe that an item has a defect, quality issue, or if you received the wrong product, please notify us as soon as possible to find a proper solution. We always aim for make sure our customers love our products.

It depends on the demand and the product. We offer customization options such as unique filament colors, larger spool or sizes, but these are subject to approval. To explore custom order possibilities, please contact us at support@polymaker.com.

Please note:All custom requests are reviewed based on your business type, order volume, and intended use.

The Minimum Order Value for wholesale orders is minimum €500 per order. This helps us offer competitive pricing and streamline fulfillment. For special programs or resellers, different MOQs may apply, please contact us via sales.eu@polymaker.com if you wish to become a reseller.

Yes, we ship all over the world. However, on the EU wholesale website, we only allow orders to European Union countries. If you wish to place an order for other countries, please contact us directly via orderdesk.eu@polymaker.com.

We use all major carriers and local courier partners, mainly DHL for Europe. You’ll be asked to select a delivery method during checkout.

It depends on where you are. Our warehouse is located in the Netherlands. Orders processed here will take 5-7 business days to arrive in other European countries. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes! Once your order ships, you’ll receive a tracking number via email.