Polymaker EU wholesale site supplies products exclusively to business customers (B2B). As a result, standard consumer return rights (such as “change of mind” returns) do not apply. All sales are considered final unless a product has a quality issue or manufacturing defect.

If you believe that an item has a defect, quality issue, or if you received the wrong product, please notify us as soon as possible to find a proper solution. For more details, please checkout our Return and Refund policy.

The MOV for wholesale orders is minimum €500 per order. This helps us offer competitive pricing and streamline fulfillment. For special programs or resellers, different MOQs may apply, please contact us via sales.eu@polymaker.com if you wish to become a reseller.

Yes, we have discount price for our approved wholesale buyers, we also offer standard bulk discounts if you order multiple of 10 (box) or 500 (pallet).

Yes! Once your order ships, you’ll receive a tracking number via email.

We use all major carriers, and local courier partners, but mainly DHL. You’ll be asked to select a delivery method during checkout.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. On the EU wholesale website, we only allow orders to European Union countries. If you wish to place an order for other countries, please contact us directly via orderdesk.eu@polymaker.com.

We run discounts and promotions all year, so stay tuned for exclusive deals.

Orders typically shipped out within 2-3 business days, depending on volume and stock availability.
Processed orders will take 2-4 business days to arrive within Benelux. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. For larger bulk orders or special requests, lead times may vary. We will notify you of any delays.

It depends on the demand and the product. We offer customization options such as unique filament colors, larger spool or sizes, but these are subject to approval. To explore custom order possibilities, please contact us at support@polymaker.com.

Please note:All custom requests are reviewed based on your business type, order volume, and intended use.

Use our Material Data App to easily search, compare, and filter Polymaker materials by color, properties, and application needs. Visit: https://app.polymaker.com/

“Sign Up” in the top right corner, you can begin placing orders immediately!

If you're experiencing issues on our wholesale website, contact our support team at support@polymaker.com.

If you wish to discuss business and partnership opportunities, please contact our sales team at sales.eu@polymaker.com.